With online claims we only ask for the documents we really need.
You will need some proof of purchase to make a claim on an item, but we do accept bank statements as well as receipts as proof of purchase.
You will need some proof of purchase to make a claim on an item. Sometimes we may be able to accept bank statements as well as receipts as proof of purchase.
It’s easy to make a claim online. You will need to fill out the online claims form, and attach receipts and other documents.
When you submit your claim, you'll need to provide certain documents for us to be able to assess your claim effectively.
We will provide a response to you within 10 working days, whether this is a request for additional information or a decision on your claim.
As a guideline, we advise that you submit your claim within 30 days of arriving home from your trip.
If you need to cancel your trip, notify any travel providers (airlines, accomodation, tour providers, etc) of your intention to cancel.
A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours.
You can submit multiple claims for different claimable incidents/events that occurred whilst you were overseas.
If you are not happy with the outcome of the claim, you have a concern about this policy or the insurance services we provide, you can let us know.
A photograph may not be enough evidence to prove that the item you're claiming for actually belongs to you.
In the first instance we would require a policy report to be issued within 24 hours of the incident.
You will need some proof of purchase to make a claim on an item, but we can accept bank statements as well as receipts as proof of purchase.
As a guideline, we advise that you submit your claim within 30 days of arriving home from your trip.
Policy Manager 
Fiji Insurance
Car Hire Excess Guide