If you are with people and you’re travelling together for at least 75% of your journey.
If you decide that the policy you have purchased is not right for you, you can cancel it within 14 days after you are issued your Certificate of Insurance and PDS.
Your policy covers the full duration of your trip as stated on your Certificate of Insurance.
If you need to extend before your policy has ended because you are staying away longer, we do offer policy extensions, where applicable - but you may need to pay for this.
Australian residents who are eligible for Full Medicare Access can purchase policies if their journey begins and ends in Australia.
The maximum length a policy varies depending on the level of cover.
Our single trip policies can be purchased up to 12 months in advance from your departure date.
Different age limits apply to our different policy types.
You would need to select cover for Indonesia as your destination if you are travelling to Lombok or Gili islands.
You must be a resident of Australia to purchase insurance with 1Cover.
For minor ailments, such as those that only require a GP visit, you may attend the doctor, pay for your visit upfront and then submit your claim either from overseas or once you return home.
When purchasing travel insurance, the policy holder has the right over the policy.
We aren't able to provide cover for you to return overseas if you have been brought back from your trip early for the purpose of medical treatment.
The maximum period of cover we can offer under a single policy is 12 months.
An excess is the amount you, the claimant, would need to pay if you make a claim on your policy.
Ideally, when you apply for a policy, you should tell us all the countries you are going to. The premium you pay for the policy depends on your destination(s).
If you decide that you do not want this policy within 14 days, you will be given a full refund of the premium.
Generally speaking, buying travel insurance when you’re planning/booking your trip means there’ll be a provision to be cancellation fees and lost deposits from the date you have purchased your insurance.
If you have lost your policy documentation, there are a couple of ways you can access it.
In terms of international departure taxes,you may get reimbursed depending on your place of departure and which airline you’re flying with.
If you purchase a Comprehensive or Frequent Traveller policy, you’ll be covered on the date your certificate of insurance is issued.
'Comprehensive' doesn't mean everything, unfortunately. We cover a lot, but there are situations that we would not offer cover for.
For the purpose of your travel insurance we recommend that you carry your certificate of insurance.
We would not be able to provide cover for a person on a 457 visa or Temporary Skill Shortage visa.
To assess and determine the eligibility of a claim we require all relevant documentation and information related to the event.
We can only offer overseas travel insurance for residents of Australia who are eligible for full Medicare benefits.